REGULATIONS OF THE ONLINE SHOP

CHAPTER 1 GENERAL PROVISIONS AND DEFINITIONS

The Regulations set out the terms and conditions for the provision of services electronically, including the use of the Shop, as well as the rights, obligations and terms of liability of the Seller and the Customer. The Regulations also contain information that the Seller is obliged to provide  the Consumer with in accordance with the applicable legislation, including the Act of 30 May 2014 on consumer rights (Journal of Laws 2017.683 i.e. as amended).

Each Customer should familiarise himself with the Regulations.

The Regulations are available on the Store's website and are also made available free of charge before the conclusion of the contract. At the Customer's request, the Rules and Regulations are also made available in such a way as to enable the acquisition, reproduction and recording of their content by means of the ICT system used by the Customer (e.g. by e-mail).

Basic definitions:

REGULATIONS: REGULATIONS OF THE ONLINE SHOP;

• Seller: LA-LE Limited Liability Company, ul. Z.Glogera 36/B, 31-222 Kraków, conducting business activity under number NIP 6762544368, REGON 369363283, KRS 0000716373
• Seller's contact details:

       address ul. Z.Glogera 36b,  31-222 Krakow,

               e-mail address info@la-le.pl,

               telephone number 883 54 88 44.

• The Seller offers the following types of Electronic Services:
• The Seller provides Electronic Services in accordance with the Terms and Conditions.
• A technical condition for the use of the Store is that the Customer has a computer or other devices that allow browsing the Internet, appropriate software (including a web browser), Internet access and a valid and active e-mail account.
• It is forbidden for the Customer to provide unlawful content.
• The use of the Shop may be associated with dangers typical of Internet use, such as spam, viruses, hacking attacks. The Seller takes steps to counteract these threats. The Seller indicates that the public nature of the Internet and the use of services provided electronically may be associated with the risk of obtaining or modifying customer data by unauthorized persons, so customers should use appropriate technical measures to minimize the above-mentioned risks, including antivirus and identity protection programs for Internet users.
• The conclusion of a contract for the provision of Electronic Services is made via the Store over the Internet. The Customer may terminate the use of Electronic Services at any time by leaving the Shop or by deleting the Customer's account. In this case the agreement for the provision of Electronic Services is automatically terminated without the need for additional statements from the parties.
• It is not possible to use the Store anonymously or using a pseudonym.
• Registration on an Account on the Store's website is free of charge and requires the following actions: The Customer should complete the registration form by providing certain data and making declarations regarding acceptance of the Rules and Regulations, processing of personal data, provision of commercial information. A link enabling the verification of the Account shall be sent to the Customer's e-mail address provided during the Account registration process. Logging into an Account consists of providing a login and password established by the Customer. The password is confidential and shall not be made available to anyone.
• An Account shall enable the Customer to enter or modify data, to make or check Orders and to view the history of Orders.
• The Electronic Service Account is provided free of charge for an indefinite period of time.
• The Customer may at any time resign from the Account in the Store by sending an appropriate request to the Seller electronically to the e-mail address: info@la-le.pl or in writing to the address of the Seller: La-Le Ltd. ul. Z. Glogera 36b , 31-222 Kraków.

CUSTOMER: A NATURAL PERSON OVER THE AGE OF 18 WITH FULL LEGAL CAPACITY, A LEGAL PERSON AND AN ORGANISATIONAL UNIT WITHOUT LEGAL PERSONALITY BUT CAPABLE OF ACQUIRING RIGHTS AND INCURRING OBLIGATIONS IN ITS OWN NAME, WHO ENTERS INTO A LEGAL RELATIONSHIP WITH THE SELLER WITHIN THE SCOPE OF THE SHOP'S ACTIVITY. A CUSTOMER IS ALSO A CONSUMER IF THERE IS NO SPECIFIC PROVISION FOR THE CONSUMER IN THIS RESPECT;

CONSUMER: A CUSTOMER WHO IS A NATURAL PERSON MAKING A LEGAL TRANSACTION (PURCHASE) WITH THE SELLER, NOT DIRECTLY RELATED TO HIS/HER ECONOMIC OR PROFESSIONAL ACTIVITY;

ELECTRONIC SERVICE - A SERVICE WITHIN THE MEANING OF THE ACT OF 18 JULY 2002 ON PROVISION OF SERVICES BY ELECTRONIC MEANS (Journal of Laws 2017.1219 I.E. AS AMENDED), PROVIDED ELECTRONICALLY BY THE SELLER TO THE CUSTOMER THROUGH THE SERVICE;

Shop or Internet Shop, or Service: electronic service, Internet Shop, run by the Seller at the Internet address https://la-le.pl/ , where the Customer concludes a sales agreement at the distance, the parties are informed about the sale by an automatically generated e-mail, and the performance of the agreement (in particular the delivery of the Goods) takes place outside the Internet;

ACCOUNT - ELECTRONIC SERVICE, MARKED WITH AN INDIVIDUAL NAME (LOGIN) AND PASSWORD GIVEN BY THE CUSTOMER, A SET OF RESOURCES IN THE SELLER'S ICT SYSTEM, IN WHICH DATA GIVEN BY THE CUSTOMER AND INFORMATION ABOUT ACTIVITIES WITHIN THE SHOP ARE STORED

GOODS OR PRODUCTS - GOODS SOLD IN A SHOP, INCLUDED IN A SELLER'S OFFER;

AGREEMENT - A DISTANCE CONTRACT FOR THE PURCHASE OF GOODS, CONCLUDED AS A RESULT OF PLACING AN ORDER BY THE CUSTOMER IN THE SHOP AND ITS ACCEPTANCE BY THE SELLER;

FORM - A SCRIPT CONSTITUTING A MEANS OF ELECTRONIC COMMUNICATION, ENABLING PLACING AN ORDER IN A SHOP OR PERFORMING OTHER ACTIONS IN THE SHOP;

ORDER - AN INSTRUCTION TO PURCHASE GOODS PLACED BY THE CUSTOMER BY MEANS OF TECHNICAL COMMUNICATION;

NEWSLETTER - ELECTRONIC SERVICE, ELECTRONIC DISTRIBUTION SERVICE PROVIDED BY THE SELLER VIA ELECTRONIC MAIL (E-MAIL), WHICH ALLOWS ALL CUSTOMERS USING IT TO AUTOMATICALLY RECEIVE FROM THE SELLER CYCLIC MESSAGES (NEWSLETTERS), CONTAINING INFORMATION ABOUT THE SERVICE, INCLUDING NEWS OR PROMOTIONS IN THE SHOP.

CHAPTER 2. BASIC AND TECHNICAL INFORMATION

1) Online Shop,

2) Newsletter,

3) Opinions (comments),

4) Account.

CHAPTER 3. PERSONAL DATA

The Seller processes the personal data provided by the Customers in accordance with the applicable legal provisions, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (Journal of Law 119 of 4.5.2016, hereinafter: the "Regulation"). In particular:

The Seller shall ensure that the data are:

processed lawfully, fairly and transparently for Customers and other data subjects;

collected for specified, explicit and legitimate purposes and not further processed in a way incompatible with those purposes;

adequate, relevant and limited to what is necessary for the purposes for which they are processed;

accurate and, where necessary, kept up to date;

kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the data are processed;

processed in a manner ensuring adequate security of personal data, including protection against unauthorised or unlawful processing and accidental loss, destruction or damage, by means of appropriate technical or organisational measures,

The Seller shall apply appropriate technical and organisational measures to ensure the protection of the processed personal data appropriate to the nature, scope, context and purposes of the processing and the risk of violation of the rights or freedoms of natural persons;

The Seller shall ensure access to personal data and the exercise of other rights to the Customers and other data subjects in accordance with the applicable legal provisions in this respect.

The basis for the processing of personal data is the consent of the Customers or the occurrence of other prerequisites authorising the processing of personal data according to the Regulation.

The Seller guarantees the implementation of the rights of persons whose personal data are processed in accordance with the principles arising from the relevant legislation, including that such persons have:

1) the right to withdraw consent on the processing of personal data;

2) The right to information concerning their personal data;

3) The right to control data processing, including supplementing, updating, rectifying, erasing;

4) Right to object to processing or to restrict processing;

5) the right to complain to a supervisory authority and to exercise other legal remedies to protect their rights.

A person having access to personal data processes them only on the basis of the authorisation of the Seller or on the basis of an agreement of entrustment of personal data processing and only upon the instruction of the Seller.

The Seller assures that he does not make personal data available to other entities than those authorized on the basis of relevant legislation, unless required by European Union law or Polish law.

CHAPTER 4. ADDITIONAL INFORMATION

§ 1 Account.

§ 2 Newsletter

1. The Newsletter service is aimed at providing the Customer with the ordered information.

2. Using the Newsletter does not require registering an Account by the Customer, but it does require providing an email address and making declarations regarding acceptance of the Terms & Conditions, personal data processing and provision of commercial information.

3. A confirmation link for the Newsletter subscription service shall be sent to the Customer's email address.

4. Newsletter Electronic Service is provided free of charge for an indefinite period of time.

5. The Customer may at any time resign from the Newsletter by sending an appropriate request to the Seller electronically to the e-mail address: info@la-le.pl  or in writing to the address of the Seller:              La-Le Ltd. ul. Z. Glogera 36 b, 31-222 Kraków.

§ 3. Opinions

1. Seller allows customers to place on the website of the Store individual and subjective statements (opinions, comments) of the Customer, in particular on the Goods.

2. The service is provided free of charge for an indefinite period of time.

3. It is possible to use the service anonymously.

4. Seller may use the opinions for the content of the Service.

CHAPTER 5. SALES

§ 1 Goods

1. All Products offered in the Store are new and have no defects. A detailed description of the Goods can be found on the website of the Store.

2. Orders can be placed after registering an Account in the shop or without registering an Account in the shop (guest shopping).

3. Customer is required to carefully fill in the Form, providing all the data in accordance with the facts and specifying the chosen method of payment and delivery.

4. The Customer gives data in the Form and makes declarations on the acceptance of the Regulations, processing of personal data, providing commercial information.

5. Orders can be placed in the Store 24 hours a day, 7 days a week. Orders placed on Saturdays and Sundays or during holidays are processed on the next working day.

6. Confirmation of the Order is made by the Customer by selecting the button (box) marked "order with obligation to pay[J2] ". The Seller will send a confirmation of the Order to the e-mail address provided by the Customer.

7.Order processing time (i.e. until the date of shipment of the Goods) is up to 10 working days. The shop reserves the right to change the time in special cases beyond the control of the shop.

8. All prices of Goods displayed in the Store are gross prices in Polish Zloty (prices include VAT). The prices of the Goods do not include costs referred to in point 2 below. The price of the Goods specified at the moment of placing the Order by the Customer is binding for both parties.

9. The costs of delivery of the Goods (e.g. transport, delivery, postal services) and possible other costs shall be paid by the Customer. The amount of these costs may depend on the Customer's choice as to the method of delivery of the Goods. Information about the amount of these costs is provided at the stage of placing the Order.

10. The Customer may choose the method of payment:

§ 2 Orders and their execution

§ 3. Payments

- traditional bank transfer - payment before shipment of the Goods (prepayment). After placing the Order, the Customer should pay the amount due to the bank account of the Store. The Order shall be fulfilled when the Customer's payment is credited to the Store's bank account;

- payment via Blue Media payment system - payment before shipment of the Goods (prepayment). After placing the Order, the Customer shall make payment via the Blue Media system. Order processing takes place after the Customer's payment is credited to the Bleu Media payment system; 

In our online shop, payments are handled by Blue Media S.A. Adress:
Sopot, ul. Haffnera 6, postal code: 81-717, KRS: 0000320590.

Credit cards: Visa, Visa Electron, Mastercard , MasterCard Electronic, Maestro

- payment on delivery (cash on delivery) - The Customer pays the amount due directly upon receipt of the Goods at the carrier. The execution of the order takes place after the acceptance of the Order.

- For each Product sold, the Store issues a proof of purchase and delivers it to the Customer insofar as service is required under generally applicable law.

- The Customer is obliged to make the payment within 7 days of the conclusion of the sales contract, unless the chosen method of payment requires a different deadline. If the Customer fails to make payment within this period, then - pursuant to Article 491 § 1 of the Civil Code (Journal of Laws 2017.459 i.e. as amended) - the Seller shall set an additional period for payment to the Customer, after the ineffective expiry of which the Seller shall be entitled to withdraw from the contract. If the Customer declares that the performance will not be fulfilled, the Seller may withdraw from the contract without setting an additional deadline, also before the specified date of performance.

- The Product is sent to the address indicated by the Customer in the Form, unless the Parties agree otherwise.

- The product is delivered through a courier company or a postal operator at the Customer's choice. A parcel sent via postal operator should be delivered within 5 working days from the date of shipment of the Goods, whereas via courier company - within 3 working days from the date of shipment of the Goods.

§ 5. Additional information for the Consumer

The Contract is not concluded for an indefinite period of time and shall not be a subject to automatic extension.

- The minimum duration of the Consumer's obligations under the Contract shall be the time of execution of the Contract, i.e. making the payment and taking over the Goods.

- The use of the Shop by the Consumer is not connected with the obligation to make a deposit or provide other financial guarantees.

- The Seller is not obliged to and does not apply the code of good practices referred to in Article 2 point 5 of the Act of 23 August 2007 on counteracting unfair market practices (Journal of Laws 2017.2070 i.e. as amended).

- Liability under warranty is excluded in legal relations with Consumers.

- The Seller shall be liable to the Consumer if the Goods have a physical or legal defect (warranty) on the principles set out in the provisions of the Civil Code (Journal of Laws 2017.459 i.e. as amended) and the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2017.683 i.e. as amended), including the following:

CHAPTER 7. COMPLAINT HANDLING PROCEDURE

- The Customer should address any complaints to the Seller in writing to the address:

La-Le Ltd., ul. Z. Glogera 36 b, 31-222 Kraków. The Customer may use the complaint form available at the Store, but it is not a condition for considering the complaint.

- If the parcel with the Goods is found to be damaged, defective or destroyed, the Customer should immediately (no later than within 7 days from the date of delivery) lodge a complaint with the Seller. Such action will make it possible to pursue claims against the carrier. It is not a condition for considering the Consumer's complaint.

- The complaint should contain a detailed description of the problem and the Customer's request, possibly also photographic documentation.

- The Seller undertakes to examine the Client's complaint within 30 days, and the Consumer's complaint within 14 days. If the Seller does not respond to the Consumer complaint within 14 days, it is considered that the complaint is justified.

- If the complaint is accepted, the Seller shall take appropriate action.

- There is a possibility to use out-of-court complaint handling and claim investigation methods in legal relations with Consumers, including:

- withdrawal from the Contract by the Seller or the Customer may take place under the rules set out in the Civil Code (Dz.U.2017.459 i.e. as amended).

- The Consumer shall have the right to withdraw from the Contract within 14 days from the date of receipt of the Goods.

- Information on withdrawal from the Contract by the Consumer is included in the instruction on the right of withdrawal, available on the Shop website.

- The right of withdrawal shall not apply to the Consumer in relation to certain contracts, i.e:

1. for the provision of services, if the Seller has performed the service fully with the express consent of the Consumer who was informed before the provision was made, that after the provision of services by the Seller he will lose the right to withdraw from the Agreement;

- in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the end of the deadline for withdrawal from the Contract;

- in which the Goods are non-prefabricated items produced to the Consumer's specification or intended to meet the Consumer's individual needs;

- in which the Goods are perishable or have a short shelf life;

- in which the Goods are delivered in a sealed package which cannot be returned after opening the package due to health protection or hygienic reasons, if the package has been opened after delivery;

- in which the Goods are items which after delivery are inseparable from other items due to their nature;

- in which the Goods are alcoholic beverages, the price of which has been agreed upon at the conclusion of the Agreement and the delivery of which may only take place after 30 days and the value of which depends on fluctuations in the market over which the Seller has no control;

- in which the Consumer has explicitly requested that the Seller comes to him to carry out urgent repair or maintenance; if in addition the Seller provides other services than those, the performance of which the Consumer has requested, or provides items other than spare parts necessary for the performance of repair or maintenance, the right of withdrawal from the Agreement is given to the Consumer in relation to additional services or items;

- in which the Goods are sound or visual recordings or computer programs supplied in sealed packaging if the packaging has been opened after delivery;

- for the supply of newspapers, periodicals or magazines, with the exception of a subscription contract;

- concluded by public auction;

- for the provision of accommodation other than for residential purpose, carriage of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract provides for a day or period of performance;

- for the supply of digital content which is not recorded on a tangible medium, if the performance has begun with the Consumer's express consent before the end of the period for withdrawal from the contract and after the Seller has informed the Consumer of the loss of the right to withdraw from the contract.

- In matters not regulated by these Terms and Conditions in legal relations with Clients or Consumers, relevant provisions of commonly applicable law shall apply.

- Any deviations from the Terms and Conditions must be made in writing or else they are under pain of nullity.

- The court appropriate to resolve a dispute between the Seller and the Client shall be the court appropriate to the registered office of the Seller. The court competent to resolve a dispute between the Seller and the Consumer will be the court with jurisdiction according to the general rules (court of residence of the defendant) or another court more convenient for the Consumer (according to Article 31-37 of the Code of Civil Procedure).

§ 4. Delivery

1) At the moment of handing over the Goods to the Client or to the carrier, the benefits and burdens related to the Goods as well as the risk of accidental loss or damage of the Goods is passed to the Client. In case of sale on behalf of the Consumer, the risk of accidental loss or damage of the Goods shall pass on the Consumer at the moment of handover of the Goods to the Consumer. Delivery of the Goods shall be deemed its entrustment by the Seller to the carrier, if the Seller had no impact on the choice of the carrier by the Consumer,

2) acceptance of the consignment with the Goods by the Consumer without reservations causes expiration of claims for loss or damage in transit unless:

a) the damage was ascertained by a protocol before acceptance of the consignment;

b) such determination was omitted due to the fault of the carrier;

c) the loss or damage was caused by intentional fault or gross negligence of the carrier;

d) damage that could not be noticed externally was noticed by the entitled person after accepting the consignment and within 7 days he/she demanded to establish its condition and proved that the damage occurred in the time between accepting the consignment for transport and its delivery.

CHAPTER 6. LIABILITY

1) a physical defect consists in non-compliance of the Goods with the contract. In particular, the Goods are inconsistent with the contract if:

(a) the Goods do not have properties, which a thing of this kind should have for the purpose specified in the contract or resulting from the circumstances or purpose;

b) The Goods do not have properties, of which the Seller assured the Consumer;

c) The Goods are not fit for the purpose, which the Consumer informed the Seller about when concluding the agreement and the Seller did not raise reservations as to such purpose;

d) Goods have been delivered to the Consumer in an incomplete state.

2) The Goods have a legal defect if the Goods constitute the property of a third party or if they are encumbered with the right of a third party, as well as if the restriction in the use or disposal of the Goods results from the decision or ruling of a competent authority; in the case of a sale of the right, the Seller is also responsible for the existence of the right;

3) The Seller shall be liable under the statutory warranty for physical defects which existed at the moment of passing the risk to the Consumer or resulted from the reason of the Goods at the same moment.

4) The Seller is released from liability under warranty if the Consumer knew about the defect at the time of concluding the agreement;

5) If a physical defect has been found before the lapse of a year from the date of delivery of the Goods, it is presumed that the defect or its cause existed at the moment of passing the risk to the Consumer;

6) The Seller is liable under warranty if a physical defect is found before the lapse of two years from the date of delivery of the Goods to the Consumer, and if the Goods purchased by the Consumer is a used movable item, the Seller is liable under warranty if a physical defect is found before the lapse of one year from the date of delivery of the Goods;

7) The Consumer's rights under the warranty are:

a) request to reduce the price of the Goods or withdraw from the contract, unless the Seller immediately and without excessive inconvenience for the Consumer replaces the defective thing to a thing free from defects or removes the defect;

b) The Consumer, instead of defect rectification proposed by the Seller, may demand replacing the Goods with goods free from defects or instead of replacing the goods demand rectification of the defect, unless bringing the goods into conformity with the agreement in the way selected by the Consumer is impossible or would require excessive costs in comparison with the way proposed by the Seller. When assessing the excessive costs, the value of the defect-free item, type and importance of the defect found, as well as inconvenience to which the Consumer would be exposed by another way of satisfaction are taken into account;

8) The Consumer who exercises the warranty rights, is obliged at the Seller's expense to deliver the defective item to the place specified in the agreement, and if such a place has not been specified in the agreement - to the place where the item was handed over to the Consumer.

1) the possibility to resolve disputes electronically via the ODR platform (online dispute resolution), available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PL

2) the possibility to conduct amicable proceedings before a common court or other authorities.

CHAPTER 8. WITHDRAWAL FROM THE CONTRACT

5. The Seller shall immediately, no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the contract, return to the Consumer all payments made by them, including the costs of delivery of the Goods. The Seller shall reimburse the payment using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of reimbursement, which does not involve any costs for them.

6. If the Consumer has chosen a method of delivery other than the cheapest ordinary means of delivery offered by the Seller, the Seller shall not be obliged to reimburse the Consumer the additional costs incurred by them.

7. The Consumer is obliged to return the Goods with all items of equipment, including packaging, if it is an essential element of the Goods. The Seller may withhold reimbursement until receipt of the Goods or until the Seller is provided with proof of its return, whichever event occurs first.

8.The Consumer shall bear only direct costs of returning the Goods, unless the Seller has agreed to bear them or has not informed the Consumer of the need to bear these costs.

9. The Consumer shall be liable for any diminution in the value of the Goods resulting from the use of the goods beyond what is necessary to ascertain the nature, characteristics and functioning of the goods.

10. In the case of effective withdrawal from the Agreement, the Agreement is considered as not concluded.

CHAPTER 9. INTELLECTUAL PROPERTY

1. The rights to the Site and the content contained therein belong to the Seller.

2.  Website address under which the Store is available, as well as the content of the website https://la-le.pl/ are a subject to copyright and are protected by copyright and intellectual property law.

3. All logos, proper names, graphic designs, videos, texts, forms, scripts, source codes, passwords, trademarks, service marks, etc. are registered trademarks and belong to the Seller, manufacturer or distributor of the goods. Downloading, copying, modifying, reproducing, transmitting or distributing any content from https://la-le.pl/  without the owner's consent is prohibited.

CHAPTER 10. FINAL PROVISIONS

1. In matters not covered by the Regulations in legal relations with the Customers or Consumers, applicable provisions of commonly applicable law shall apply.
2. Any deviation from the Regulations require written form under the pain of nullity.
3. The court appropriate to resolve any dispute between the Seller and the Customer will be the competent court according to the seat of the Seller. The competent court to resolve a dispute between the Seller and the Consumer will be the court with jurisdiction according to the general rules (court of residence of the defendant) or another convenient for the Consumer (according to Article 31-37 of the Code of Civil Procedure).